Let callers just say what they need.
SolveCX Voice is a conversational IVR and voice bot. It understands what callers say, completes routine requests on its own, and hands complex calls to the right agent with full context.
What SolveCX Voice does
Understands natural speech
Callers describe their need in their own words; the bot recognises the intent.
Self-service automation
Balances, bill explanations, order status, appointments, card blocking and more.
Secure authentication
Verify callers with PINs, account details or one-time passwords before acting.
Smart routing
Route to the right queue or skill based on intent, language and customer value.
Warm transfer with context
Agents see the intent, verification status and a summary when the call arrives.
Four languages
English, Urdu, Arabic and French on the same platform.
From “hello” to resolved
Caller speaks
“I want to check why my bill is higher.”
Intent understood
The bot identifies the request and any details it needs.
Action taken
It looks up data or completes the task through your systems' APIs.
Resolved or transferred
The call ends resolved, or moves to an agent with full context.
Where voice bots pay off first
Banking
- Block a lost or stolen card
- Balance and recent transactions
- Card activation and PIN reset
Telecom
- Bill explanations and payments
- Outage information
- Bundle and plan changes
Healthcare and services
- Book, move or cancel appointments
- Opening hours and locations
- Reminders and confirmations
Works with your contact center
- Cisco CVP and VVB
- Cisco UCCX
- Webex Contact Center
- Genesys Cloud CX
- Amazon Connect and Amazon Lex
- Sestek speech
Frequently asked questions
What is a conversational IVR?
A conversational IVR lets callers say what they need in their own words instead of pressing numbers. It understands the intent, completes the request through your systems, or routes the call to the right agent with context.
Which languages does SolveCX Voice support?
English, Urdu, Arabic and French.
Can the voice bot transfer to a live agent?
Yes. When a call needs a person, SolveCX Voice transfers it with the caller's intent, verification status and conversation summary, so the customer doesn't have to repeat themselves.
Can it work with our existing Cisco CVP IVR?
Yes. SolveCX Voice can run alongside or replace parts of an existing Cisco CVP or UCCX IVR, so you can modernise one call flow at a time.
Does it work on Genesys Cloud and Amazon Connect?
Yes. SolveCX Voice integrates with Genesys Cloud CX call flows and with Amazon Connect contact flows and Amazon Lex.
Which speech engines do you use?
We work with the speech and language engine that fits your languages and deployment model, including Sestek, Google, Microsoft and Amazon speech services.
Hear SolveCX Voice in your language
We'll show a live conversational IVR on your platform.
Book a demo