Everything your Cisco contact center needs, plus agentic AI.
SolveCX delivers IVR, Finesse gadgets, integrations, reporting and conversational AI for Cisco UCCE, PCCE, UCCX and Webex, built by engineers who work with Cisco contact centers every day.
Add AI to the Cisco platform you already own
Voice on Cisco
Conversational IVR and voice bots on CVP and VVB, in four languages.
SolveCX Voice →Chat on Cisco
Bots on digital channels with hand-off to Cisco agents.
SolveCX Chat →Insight on Cisco
Agentic reporting on UCCE, PCCE and UCCX data, built to match CUIC.
SolveCX Insight →Desktop on Cisco
Finesse gadgets: CRM pop, customer 360, AI assist, supervisor views.
Finesse gadgets →One team for every part of your Cisco contact center
IVR development
- CVP Call Studio applications and UCCX scripts
- Self-service: balances, PIN verification, payments, callbacks
- DTMF to conversational IVR upgrades
- Back-end integration with CRM, core banking and billing
Finesse gadgets and agent desktop
- CRM screen pop (Salesforce, Dynamics, custom)
- Customer 360, wrap-up and callback gadgets
- Supervisor queue stats and team wallboards
- AI assist: live transcript, suggestions, summaries
Routing, CTI and integration
- UCCE / PCCE routing scripts and precision routing
- Finesse API and CTI integrations
- CRM connectors and custom web services
Reporting
- Custom CUIC reports and dashboards
- SolveCX Insight agentic reporting
- Real-time alerts and scheduled summaries
Upgrades, migration and support
- Upgrades from 12.x to 15
- Migration to Webex, Genesys or Amazon Connect
- Health checks, managed support and SLAs
Proven in live Cisco contact centers
Hands-on Cisco expertise
Engineers who build and support UCCE, PCCE and UCCX environments.
One team, end to end
IVR, desktop, integration, reporting and AI from one partner.
On-premises friendly
Security-first delivery, with data kept inside your network.
Frequently asked questions
Can SolveCX add conversational IVR to an existing Cisco CVP setup?
Yes. We add conversational IVR to Cisco CVP and VVB alongside your existing call flows, so you can modernise one flow at a time without replacing the platform.
Which Cisco contact center products do you support?
Cisco Unified Contact Center Enterprise (UCCE), Packaged CCE (PCCE), Unified Contact Center Express (UCCX), Customer Voice Portal (CVP), Finesse, CUIC and Webex Contact Center.
Which Cisco versions do you work with?
We work with Cisco contact center releases 12.x and 15.x. Tell us your exact version and we'll confirm compatibility and any upgrade steps.
Do you build custom Finesse gadgets?
Yes. We build custom Finesse gadgets such as CRM screen pop, customer 360, wrap-up, callback, supervisor and AI assist gadgets.
Can you help us upgrade from UCCE 12.5 or 12.6 to 15?
Yes. Cisco has announced end of sale and end of life for 12.5 and 12.6, and we plan, test and deliver upgrades to release 15 with minimal disruption.
Does SolveCX Insight work with Cisco reporting data?
Yes. SolveCX Insight provides agentic reporting on UCCE, PCCE and UCCX data and is built to match your CUIC reports.
Talk to a Cisco contact center engineer
Tell us your platform, version and goals. We reply within one business day.
Book a call