Ask your contact center anything.
SolveCX Insight is an agentic reporting tool for Cisco UCCE, PCCE and UCCX. Supervisors ask a question in plain language and get the report, the reason behind the numbers, and a recommended action in seconds.
From question to answer in seconds
Ask
Type a question like “Show abandon rate by hour today”.
The agent builds it
Insight finds the right data and creates the chart or table.
It explains why
See the cause behind a change and a recommended next step.
Publish and share
Save it to the library, share it, or schedule it.
Everything a supervisor needs, without a report backlog
Plain-language reports
Charts, tables and KPIs from a simple question, refined by follow-ups.
“Why?” explanations
Root causes for service level drops, abandon spikes and handle-time changes.
Real-time alerts
Get told when abandon rate, queue time or agent states cross a threshold.
Shift handover summaries
A short summary of what happened and what to watch next.
Report library
Every published report in one place, searchable and shareable.
Scheduled delivery
Daily or weekly reports sent automatically to the people who need them.
Numbers you can stand behind
Built to match CUIC
Every metric has one clear definition, and the agent shows how each number was calculated.
Read-only access
Insight reads your reporting data and never writes to your contact center.
Runs in your network
Deploy next to your contact center so data stays inside your environment.
What supervisors ask Insight
- Why did service level drop yesterday afternoon?
- Show abandon rate by hour for today.
- Which agents were in Not Ready for more than 30 minutes?
- Compare calls handled per call type with last week.
- What were the busiest intervals this month?
- Give me a shift handover summary.
- How many agents are configured per skill group?
- Which wrap-up codes were used most this week?
Where Insight works
Cisco UCCE and PCCE
AvailableAvailable now
Cisco UCCX
AvailableAvailable now
Genesys Cloud CX
RoadmapOn our roadmap
Amazon Connect
RoadmapOn our roadmap
Frequently asked questions
What is agentic reporting?
Agentic reporting means an AI agent builds the report for you. You ask a question in plain language, and the agent finds the right data, creates the chart or table, explains the cause and suggests what to do next.
Will the numbers match our CUIC reports?
SolveCX Insight is built to match the Cisco CUIC reports you already use. Each metric has one clear definition, and the agent shows exactly how every number was calculated.
Does SolveCX Insight change any data in our contact center?
No. Insight uses read-only access to your reporting data and never writes to your contact center databases.
Does it work with UCCX as well as UCCE and PCCE?
Yes. Insight works with Cisco UCCE, PCCE and UCCX. Support for Genesys Cloud CX and Amazon Connect is on our roadmap.
Where does SolveCX Insight run?
Insight can be deployed inside your network, next to your contact center, so reporting data does not need to leave it.
Do supervisors need to know SQL?
No. Supervisors ask questions in plain language. Analysts can still open the generated query if they want to check or reuse it.
Can reports be scheduled and shared?
Yes. Published reports live in a shared library and can be scheduled for regular delivery.
See Insight answer questions about your contact center
Book a demo and bring your hardest reporting question.
Book a demo