Get more from Genesys Cloud CX with conversational and agentic AI.
SolveCX builds Architect flows, voice and chat bots, agent desktop apps and integrations for Genesys Cloud CX, and helps teams migrate from Cisco or Avaya.
What we deliver on Genesys Cloud CX
Architect flows and IVR
- Inbound call, message and chat flows
- Self-service and authentication
- Data Actions to your systems
Voice and chat bots
- Conversational IVR in four languages
- Digital bots for web and messaging
- Hand-off to agents with context
Agent desktop apps
- Client apps and interaction widgets
- CRM screen pop and customer 360
- AI assist for agents
Integrations
- Salesforce, Dynamics and ServiceNow
- Core banking and billing APIs
- Custom middleware
Migration
- Cisco or Avaya to Genesys Cloud
- Routing and IVR redesign
- Testing and cutover planning
Support
- Changes and enhancements
- Monitoring and optimisation
- Managed support with SLAs
SolveCX products for Genesys Cloud
Frequently asked questions
What Genesys services does SolveCX provide?
We design and build Genesys Cloud CX Architect flows, voice and chat bots, agent desktop apps, CRM and back-end integrations, and we support migrations to Genesys Cloud.
Can you migrate us from Cisco or Avaya to Genesys Cloud?
Yes. With deep Cisco experience, we map your existing routing, IVR and reporting and rebuild them on Genesys Cloud CX with a planned cutover.
Can SolveCX bots run on Genesys Cloud?
Yes. SolveCX Voice and Chat integrate with Genesys Cloud call and messaging flows, with hand-off to Genesys agents.
Does SolveCX Insight support Genesys Cloud?
Genesys Cloud support for SolveCX Insight is on our roadmap. Contact us if you'd like to join the early access programme.
Planning a Genesys Cloud project?
Talk to an engineer about flows, bots, integrations or migration.
Talk to an engineer