Custom Finesse gadgets that agents actually use.
SolveCX designs and builds custom Cisco Finesse gadgets for UCCE, PCCE and UCCX: CRM screen pop, customer 360, wrap-up, callbacks, supervisor views and AI assist.
Common Finesse gadgets
CRM screen pop
Open the customer's record in Salesforce, Dynamics or your own CRM when a call arrives.
Customer 360
Customer profile, products, recent contacts and IVR journey in one view.
Wrap-up and disposition
Structured wrap-up forms with validation and CRM logging.
Callback and outbound
Schedule callbacks and manage outbound lists from the desktop.
Supervisor wallboard
Live queue, service level and agent state views for team leads.
AI assist
Live transcript, suggested answers and automatic call summaries.
Recording and survey controls
Pause recording for sensitive data and trigger post-call surveys.
Your workflow
Any process your agents repeat, built into one gadget.
From idea to gadget in production
Requirements
We map the agent workflow and the data the gadget needs.
Design
We design the layout with your team leads and agents.
Build and integrate
We build the gadget and connect it to Finesse and your systems.
Test and deploy
We test with real agents and deploy to your desktop layout.
Support
We maintain the gadget through upgrades and changes.
Frequently asked questions
What is a Cisco Finesse gadget?
A Finesse gadget is a small web application that runs inside the Cisco Finesse agent or supervisor desktop. Gadgets add features such as CRM screen pop, customer details, wrap-up forms or live statistics.
Which Cisco platforms do your Finesse gadgets support?
Our gadgets work with Finesse on Cisco UCCE, PCCE and UCCX.
Where is a custom gadget hosted?
A gadget can be hosted on the Finesse server or on a separate web server in your network. We recommend the right option for your security and maintenance needs.
Can a gadget connect to our CRM or internal systems?
Yes. Gadgets can call your CRM and internal APIs to look up customers, show history and log interactions automatically.
How long does a custom gadget take to build?
It depends on the scope. A focused gadget, such as a CRM screen pop, is usually a short project; we confirm the timeline after a requirements session.