Build smarter customer experiences on Amazon Connect.
SolveCX builds Amazon Connect contact flows, Lex voice bots, agent workspace apps and integrations, in English, Urdu, Arabic and French, and helps teams migrate from Cisco.
What we deliver on Amazon Connect
Contact flows and IVR
- Inbound voice and chat flows
- Self-service and authentication
- AWS Lambda integrations
Lex voice and chat bots
- Conversational IVR with Amazon Lex
- Multilingual bots
- Hand-off to agents with context
Agent workspace apps
- Third-party apps in the agent workspace
- Customer 360 and CRM lookups
- AI assist for agents
CRM integration
- Salesforce, Dynamics and ServiceNow
- Embedded contact control panel
- Custom back-end APIs
Migration
- Cisco to Amazon Connect
- Routing and IVR redesign
- Testing and cutover planning
Support
- Changes and enhancements
- Monitoring and optimisation
- Managed support with SLAs
SolveCX products for Amazon Connect
Frequently asked questions
What Amazon Connect services does SolveCX provide?
We build Amazon Connect contact flows, Amazon Lex voice and chat bots, AWS Lambda integrations, agent workspace apps and CRM integrations, and we support migrations to Amazon Connect.
Can you migrate our Cisco contact center to Amazon Connect?
Yes. We map your Cisco routing, IVR and reporting and rebuild them on Amazon Connect, with testing and a planned cutover.
Can you build apps for the Amazon Connect agent workspace?
Yes. We build third-party applications for the Amazon Connect agent workspace, such as customer 360, CRM lookups and AI assist.
Do your bots support Urdu and Arabic on Amazon Connect?
Yes. SolveCX Voice and Chat support English, Urdu, Arabic and French, and we choose the speech services that fit each language.
Does SolveCX Insight support Amazon Connect?
Amazon Connect support for SolveCX Insight is on our roadmap. Contact us if you'd like early access.
Planning an Amazon Connect project?
Talk to an engineer about flows, bots, integrations or migration.
Talk to an engineer