Smarter customer experience, powered by agentic AI.
SolveCX adds conversational IVR, voice bots, chatbots and agentic reporting to the contact center you already run: Cisco, Genesys, Amazon Connect and Webex. In English, Urdu, Arabic and French.
“Service level dropped at 2 pm because four Card Services agents went Not Ready at the same time.”
Customers wait. Agents repeat. Managers guess.
“Press 1, press 2…”
Rigid IVR menus frustrate callers and push simple requests to agents.
Repetitive work
Agents spend their day on the same questions instead of the conversations that need them.
Slow reporting
Answering “what happened and why?” takes days of custom reports and spreadsheets.
Four products, one smarter customer experience
Each product works on its own and gets stronger together.
SolveCX Voice
Conversational IVR and voice bots that understand intent, authenticate, answer and route.
Explore Voice →SolveCX Chat
One AI assistant across web chat, WhatsApp, Facebook, Instagram and Microsoft Teams.
Explore Chat →SolveCX Insight
Agentic reporting: ask your contact center anything and get the answer, the cause and the next step.
Explore Insight →SolveCX Desktop
Agent desktop gadgets: CRM screen pop, customer 360, AI assist and supervisor views.
Explore Desktop →Built on the contact center you already run
No rip-and-replace. Products and professional services for each platform.
Cisco
Live in productionUCCE, PCCE, UCCX and Webex. IVR, Finesse gadgets, integrations, reporting and AI.
Cisco solutions →Genesys
Genesys Cloud CX. Architect flows, bots, agent desktop apps, integrations and migration.
Genesys solutions →Amazon Connect
Contact flows, Amazon Lex voice bots, agent workspace apps, integrations and migration.
Amazon Connect solutions →Connect. Automate. Understand.
Connect
We integrate with your Cisco, Genesys or Amazon Connect platform, your CRM and your back-end systems.
Automate
AI handles routine calls and chats, then hands off to agents with the full context.
Understand
Agentic reporting shows what is happening, why it happened, and what to do next.
Speak to customers in their language
Natural conversations in English, Urdu, Arabic and French, on voice and digital channels.
Ask your contact center anything
Supervisors type a question in plain language and get the report, the reason and a recommended action in seconds.
- Plain-language reports and dashboards
- “Why?” root-cause explanations
- Real-time alerts and shift handover summaries
- Works with Cisco UCCE, PCCE and UCCX
Contact center experts, on your platform
From a single IVR change to a full migration, our team designs, builds, integrates and supports.
- IVR and call-flow development
- Voice and chat bots
- Finesse gadgets and desktop apps
- CRM and back-end integration
- Reporting and dashboards
- Upgrades and migration
- Managed support
Your platform, your data
On-premises, cloud or hybrid
Deploy where your contact center runs.
Your data stays yours
Customer data can stay inside your network.
Read-only reporting access
SolveCX Insight reads your reporting data and never changes it.
Frequently asked questions
What does SolveCX do?
SolveCX builds agentic AI for customer experience: conversational IVR, voice bots, chatbots, agentic reporting and agent desktop tools. We also provide professional services to design, build, integrate and support contact centers.
Which contact center platforms does SolveCX work with?
Cisco UCCE, PCCE, UCCX and Webex Contact Center, Genesys Cloud CX and Amazon Connect. Our Cisco solutions are live in production; for Genesys and Amazon Connect we provide products and professional services.
Can SolveCX be deployed on-premises?
Yes. SolveCX can be deployed on-premises, in the cloud or in a hybrid model, so customer data can stay inside your network.
Which languages do your voice and chat bots support?
English, Urdu, Arabic and French, on both voice and digital channels.
Do I need to replace my contact center to use SolveCX?
No. SolveCX works with the platform you already run and adds AI, integrations and reporting on top of it.
See SolveCX on your own contact center
Book a 30-minute demo with a contact center engineer.
Book a demo