One AI assistant on every digital channel.
SolveCX Chat answers questions and completes tasks on web chat, WhatsApp, Facebook, Instagram and Microsoft Teams, then hands over to a live agent when needed.
Meet customers where they already are
- Web chat
- WhatsApp Business
- Facebook Messenger
- Microsoft Teams
- SMS
What SolveCX Chat does
Instant answers
Accurate answers from your knowledge base and policies, day and night.
Real transactions
Check orders, update details, book appointments and track requests through your APIs.
Live agent hand-off
Move to an agent with the full conversation, so customers never repeat themselves.
Rich messages
Buttons, lists, cards and quick replies that make choices easy.
Four languages
English, Urdu, Arabic and French.
Conversation analytics
See what customers ask, where the bot succeeds and where to improve.
Connects to your contact center
- Webex Contact Center
- Cisco digital channels
- Genesys Cloud CX
- Amazon Connect chat
- Your CRM
Frequently asked questions
Which channels does SolveCX Chat support?
Web chat, WhatsApp Business, Facebook Messenger, Instagram, Microsoft Teams and SMS, from one bot.
Can the chatbot hand over to a live agent?
Yes. Conversations move to a live agent with the full chat history, through Webex Contact Center, Genesys Cloud CX or Amazon Connect chat.
Can it complete transactions, not just answer FAQs?
Yes. SolveCX Chat connects to your CRM and back-end systems through APIs, so it can check orders, update details, book appointments and more.
Which languages are supported?
English, Urdu, Arabic and French.
How does the bot learn our answers?
We connect it to your knowledge base and policies, and we design and test the conversation flows with your team before go-live.
Launch your AI assistant on WhatsApp and web
See SolveCX Chat answer and act on real requests.
Book a demo