Built for high-volume customer service.
SolveCX helps banks, telecom operators, BPOs, healthcare providers and government organisations automate routine conversations and understand their contact center in real time.
Banking and financial services
High call volumes for routine requests, strict security, and customers who expect service in their own language.
- SolveCX Voice
- SolveCX Insight
- Cisco IVR services
What we automate
- Lost and stolen card blocking
- Balance, transactions and card activation
- Fraud alert confirmation
- Urdu and Arabic conversational IVR
- Service level reporting for regulators and management
Telecom
Outages create sudden spikes, and billing questions take up agent time every day.
- SolveCX Voice
- SolveCX Chat
- SolveCX Insight
What we automate
- Outage detection and announcements
- Bill explanations and payments
- Plan, bundle and SIM services
- WhatsApp self-service
- Real-time alerts on abandon spikes
BPO and outsourcing
Many clients, each with its own SLA, and constant pressure on productivity.
- SolveCX Insight
- SolveCX Desktop
- Professional services
What we automate
- Per-client SLA tracking and forecasts
- Automated end-of-day client reports
- Agent productivity and state alerts
- Shared bots across client programmes
Healthcare
Appointment rushes and limited staff make patient access hard to manage.
- SolveCX Voice
- SolveCX Chat
- SolveCX Insight
What we automate
- Appointment booking, changes and reminders
- Opening hours and directions
- Patient access reporting
- Callback scheduling during peaks
Government and public services
Citizen services need local languages, on-premises deployment and clear reporting.
- SolveCX Voice
- SolveCX Insight
- Professional services
What we automate
- Citizen enquiries in local languages
- Deadline and payment-day surge handling
- On-premises deployment
- Plain-language reporting for managers
Frequently asked questions
Which industries does SolveCX work with?
Banking and financial services, telecom, BPO and outsourcing, healthcare and government, and other organisations with high-volume customer service.
Can SolveCX meet data residency requirements?
Yes. SolveCX can be deployed on-premises or in your chosen cloud region so customer data stays where your policies require.
Do you support local languages for citizen and customer services?
Yes. Our voice and chat bots support English, Urdu, Arabic and French.
Let's talk about your industry
We'll show the use cases that fit your customers and platform.
Book a demo