Everything agents need, on one screen.
SolveCX Desktop adds customer context, CRM integration and AI assistance to the agent desktop you already use: Cisco Finesse, Genesys Cloud CX or the Amazon Connect agent workspace.
Desktop add-ons for agents and supervisors
CRM screen pop
Open the right customer record the moment a call or chat arrives.
Customer 360
History, products, open cases and IVR journey in one panel.
AI assist
Live transcript, suggested answers and automatic call summaries.
Wrap-up and disposition
Faster, consistent wrap-up with suggested codes.
Callback and outbound
Schedule callbacks and work outbound campaigns from the desktop.
Supervisor views
Live queue stats, agent states and team wallboards.
Works inside your agent desktop
Frequently asked questions
What is SolveCX Desktop?
SolveCX Desktop is a set of agent and supervisor desktop add-ons, such as CRM screen pop, customer 360, wrap-up, callback and AI assist, that run inside your existing contact center desktop.
Which agent desktops do you support?
Cisco Finesse, Genesys Cloud CX (client apps and interaction widgets) and the Amazon Connect agent workspace.
Can you connect the desktop to our CRM?
Yes. We integrate with Salesforce, Microsoft Dynamics, ServiceNow and custom CRMs to pop the right record and log interactions.
Can you build a custom gadget for our process?
Yes. Alongside our standard gadgets, our professional services team builds custom gadgets for your workflows.