Contact center experts, on your platform.
SolveCX's professional services team designs, builds, integrates and supports contact center solutions on Cisco, Genesys and Amazon Connect, from a single IVR change to a full migration.
- Cisco UCCE · PCCE · UCCX
- Webex
- Genesys Cloud CX
- Amazon Connect
Services across the whole contact center
Consulting and design
Assess your contact center and design the target solution.
IVR and call-flow development
Cisco CVP and UCCX, Genesys Architect and Amazon Connect flows.
Bot development
Voice bots and chatbots in English, Urdu, Arabic and French.
Agent desktop development
Finesse gadgets, Genesys apps and Amazon Connect workspace apps.
CRM and back-end integration
Salesforce, Dynamics, ServiceNow, core banking and billing APIs.
Reporting and dashboards
Custom reports, wallboards and SolveCX Insight.
Upgrades and migration
Cisco 12.x to 15, and Cisco or Avaya to Genesys or Amazon Connect.
Managed services and support
Monitoring, changes and SLAs after go-live.
Work with us the way that suits you
Project delivery
A fixed scope, like a new IVR or a CRM integration.
Migration and upgrade
Planning, build, testing and cutover.
Dedicated engineers
An extension of your team, on a monthly basis.
Managed support
Monitoring, changes and agreed service levels.
From first call to go-live, and after
Discover
Understand your goals, platform and constraints.
Design
Agree the solution, call flows and integrations.
Build
Develop and integrate in short, visible iterations.
Test
Functional, load and user acceptance testing.
Go live
Planned cutover with hypercare.
Support
Ongoing changes, monitoring and improvement.
Frequently asked questions
Do you take on small projects, like a single IVR change?
Yes. We handle everything from a single call-flow change or gadget to full contact center programmes.
Which platforms do your professional services cover?
Cisco UCCE, PCCE, UCCX and Webex Contact Center, Genesys Cloud CX and Amazon Connect.
Do you provide support after go-live?
Yes. We offer managed support with monitoring, changes and agreed service levels.
Can you migrate us from Cisco to Genesys Cloud or Amazon Connect?
Yes. We plan and deliver migrations, including routing and IVR redesign, integration, testing and cutover.
Can we hire dedicated engineers?
Yes. Our engineers can join your team on a monthly basis for ongoing development and operations.
Tell us about your project
A contact center engineer will reply within one business day.
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